Return Policy – QH Flower

At QH Flower, we take pride in providing our customers with the freshest and most beautiful flowers. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with us. Please read our Return Policy carefully to understand your rights and our procedures for returns and refunds.

1. Quality Guarantee

We guarantee that our flowers and products will arrive in fresh and excellent condition. If you are not satisfied with the quality of your order, please contact us within 24 hours of delivery to address the issue. We will work with you to ensure your satisfaction.

2. Reporting Issues

If you receive a damaged or unsatisfactory product, please follow these steps:

  • Contact Us: Reach out to our customer service team within 24 hours of receiving your order. You can contact us via email at [email protected] or by phone at +1 (215) 674-8866.
  • Provide Details: Include your order number, a description of the issue, and photos of the damaged or unsatisfactory product. This information will help us assess the situation and provide a resolution.

3. Resolution Options

Once we receive your report and verify the issue, we will offer one of the following resolutions:

  • Replacement: We will arrange for a replacement of the same or similar item to be delivered to you at no additional cost.
  • Refund: If a replacement is not feasible, we will issue a full or partial refund to your original payment method. Refunds will be processed within [number of days] business days after approval.

4. Non-Returnable Items

Due to the perishable nature of our products, we do not accept returns for the following items:

  • Fresh Flowers: Once delivered, fresh flowers cannot be returned. However, we will provide a replacement or refund if they arrive damaged or in unsatisfactory condition.
  • Custom Arrangements: Custom or personalized floral arrangements cannot be returned. We will work with you to ensure your satisfaction with the final product.
  • Special Event Orders: Orders for weddings, corporate events, or other special occasions are non-returnable. We will make every effort to address any issues and ensure your event is a success.

5. Cancellation Policy

Cancellations: Orders can be canceled without charge if the cancellation request is received at least 24 hours before the scheduled delivery time. Cancellation requests made within 24 hours of delivery may be subject to a cancellation fee. Please contact us as soon as possible to cancel your order.

6. How to Contact Us

If you have any questions or concerns about our Return Policy, please contact our customer service team. We are here to assist you and ensure your satisfaction.

QH Flower

  • Address : 199 Kipling Dr, Warminster, PA 18974
  • Phone : +1 (215) 674-8866
  • Email : [email protected]

Thank you for choosing QH Flower. We are committed to providing you with high-quality flowers and excellent service. Your trust and satisfaction are important to us, and we appreciate your business.