Sales Policy – QH Flower
At QH Flower, we strive to provide our customers with the highest quality flowers and exceptional service. This Sales Policy outlines the terms and conditions governing your purchases from our website. By placing an order with us, you agree to the following terms:
1. Product Availability
We aim to ensure that all products listed on our website are available and accurately described. However, due to the perishable nature of flowers, some items may be unavailable or vary slightly in appearance. If a specific product is unavailable, we reserve the right to substitute it with a similar item of equal or greater value.
2. Pricing
All prices listed on our website are in [Your Currency] and include applicable taxes unless otherwise stated. Prices are subject to change without notice. We strive to ensure accurate pricing but reserve the right to correct any errors or omissions.
3. Orders and Payments
Order Placement: Orders can be placed through our website or by contacting our customer service team. Please ensure that all information provided is accurate and complete to avoid delays in processing your order.
Payment: We accept various payment methods, including credit/debit cards, PayPal, and other payment options as indicated on our website. Payment must be made in full at the time of order placement. All transactions are processed securely to protect your payment information.
4. Delivery
Delivery Areas: We deliver to the areas specified on our website. If you are unsure whether we deliver to your location, please contact us for confirmation.
Delivery Charges: Delivery charges vary based on the delivery location and the size of the order. The applicable delivery charges will be displayed at checkout.
Delivery Times: We offer various delivery options, including same-day and scheduled delivery. While we strive to meet all delivery times, unforeseen circumstances may cause delays. We will notify you of any significant delays and work to resolve the issue promptly.
Delivery Instructions: Please provide accurate delivery instructions, including the recipient’s name, address, and contact information. We are not responsible for failed deliveries due to incorrect or incomplete information.
5. Cancellations and Changes
Cancellations: Orders can be canceled without charge if the cancellation request is received at least 24 hours before the scheduled delivery time. Cancellation requests made within 24 hours of delivery may be subject to a cancellation fee.
Changes: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request but cannot guarantee changes for orders already in process.
6. Returns and Refunds
Quality Guarantee: We are committed to providing fresh and beautiful flowers. If you are not satisfied with your order, please contact us within 24 hours of delivery to resolve the issue.
Returns: Due to the perishable nature of our products, we do not accept returns. However, we will provide a replacement or refund for any damaged or unsatisfactory items reported within the specified timeframe.
Refunds: Refunds will be processed within [number of days] business days after approval. The refund will be issued to the original payment method used at the time of purchase.
7. Customer Service
Our customer service team is here to assist you with any questions or concerns. Please contact us via email, phone, or our website’s contact form. We aim to respond to all inquiries within [number of hours] hours.
8. Privacy
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
9. Changes to This Policy
We may update this Sales Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Sales Policy periodically to stay informed about our terms and conditions.
Thank you for choosing QH Flower. We appreciate your business and look forward to providing you with beautiful flowers and exceptional service.